VetsDigital RVN Live Chat
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‘A tool that eases pressure on your team and helps vets to give amazing customer service like never before!’
VetsDigital Live Chat, powered by our RVN customer service experts, provides immediate, empathetic responses tailored to each unique client query. It’s more than just an online chat – it’s an extension of your practice team, echoing your practice’s unique voice, and boosting client trust.
Online messaging for your practice managed by our RVNs
VetsDigital Live Chat is an instant online messaging service integrated into your website, providing another communications channel for your web visitors to contact you on.
Handled by veterinary staff
Our RVN customer service experts respond instantly to client queries on your behalf, in your tone-of-voice, as if we were simply an extension of your team. Questions regarding services, pricing, general pet care advice, as well as appointment booking, can all be handled by our Live Chat team weekdays between 7am and 10.30pm. All Chats are documented, and transcripts are sent to the practice at the chat conclusion.
Benefits
- Save at least 25 hours of staff time per month.
- Reduce pressure on your front of house staff.
- Visitors have access to instant responses from an RVN.
- Assure pet owners’ concerns and provide triage or direct them to emergency service without a telephone conversation.
- Offer a popular communication channel for clients to contact you.
- Aid clients to help themselves with appointment booking, prescription requests, referrals and more!
- Have conversations aligned to your business goals, such as encouraging pet health plan registrations.
- Build trust and rapport with otherwise anonymous web visitors.
- Avoid missed calls and save time on messaging and call-backs.
- Be available to help pet owners when your competitors are not.
- Allow clients the time to discuss sensitive topics such as euthanasia in a way that suits them.
Want to find out more about how it can help you save staff time and improve customer service?
Try a one-month free trial with no setup fee to see if this service is right for your practice
“Not only do the VetsDigital team understand the Veterinary industry but the level of Customer Service that all of the VetsDigital team provide is outstanding. The way they engage with our clients, using the client and pet’s name in the chat and the information they give is perfect”
Sydney Animal Hospitals
