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RVN Live Chat Advisor

(Job Description Download)

Are you an RVN with a passion for exceptional customer service, supporting pet owners, and a desire for a new challenge in the digital space? If so, we could be the team for you!


We are looking for a Veterinary Nurse to join our Live Chat team on a locum basis. You will be providing online Live Chat support on behalf of veterinary practices and those within the veterinary industry, all from the comfort of your own home.


About this role:


Our Live Chat agents communicate with visitors through live chat to answer questions, give pet care advice, solve problems, and utilise/troubleshoot their online services.


As part of the locum team, you will also be expected to assist with the Social Media team where required. This may include writing content, scheduling posts or other duties as instructed by the Social Media team.


Please see Job Description for a further outline of the role




Weekend hours and annual leave/sickness cover as required. This is a locum position. Hours required may not be offered consistently and may be dependent on the flexibility of the locum team




We are offering a competitive locum rate of £15 per hour





  • You must be a Qualified Veterinary Nurse registered with the RCVS
  • You must not be permanently employed by a veterinary practice. This is to prevent any conflicts of interest with regards to the extensive data we hold on other veterinary practices
  • You must have your own laptop/desktop computer and have access to high speed internet
  • You must have experience in dealing with clients or pet owners in a customer service capacity


If you fit these requirement and would like to apply to become one of our locum team, please complete the form here

We are always interested in hearing from veterinary professionals. If you would like us to keep your CV on file for future roles, please email it to

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VetHelpDirect is a digital marketing agency for vet practices and veterinary businesses in the UK and Ireland.

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