"Helps to keep our phone lines free for emergencies or urgent calls"

Willett House Veterinary Surgeons have been using our Live Chat Service since June 2021.

Willett House Veterinary Surgeons are an independent small animal veterinary practice consisting of one main site in Staines and eight branch practices in the neighbouring communities of Feltham, Addlestone, Hampton, Stanwell, Egham, Sunbury and Laleham.

“The availability of ‘Live Chat’ on our website has helped both our clients and the team massively. The ‘Live Chat’ team have a bank of our basic information which can be passed on to our existing and potential clients, during and outside of our normal opening hours.

Many ‘Live Chat’ queries are routine enquiries which can be easily resolved via message and help to keep our phone lines free for emergencies or urgent calls.

When necessary, the in-house team will contact the client following the chat; we are sent a detailed post-chat report with sufficient information which helps us to help the client efficiently.

The ‘Live Chat’ team respond to our clients in a friendly, personal manner which mirrors our in-house customer experience and adds a great level of continuity to the service we can offer.”

– Jennifer Bainbridge – Client Care Manager