Online Customer Experience Solutions

Delivering an exceptional customer experience will make you stand out from your competition. Our tailored solutions can help you deliver a highly responsive and engaging online customer experience through your website and on Facebook. 

Combining our popular Facebook ‘Respond and Engage’ service with Live Web Chat, means that when clients contact you online, either through your website or Facebook page, an experienced veterinary professional, trained in customer service will respond instantly.

Facebook Respond and Engage

Your Facebook page will be managed 365 days a year. We will respond to every question or comment and engage with any visitor who interacts with your page.

Live Web Chat

Live Web Chat is an instant online messaging service integrated into your website, providing another communications channel for your web visitors to contact you. Our RVN customer service experts respond instantly to client queries on your behalf, in your tone-of-voice, as if we were simply an extension of your team.

Questions regarding services, pricing, general pet care advice as well as appointment booking can all be handled by our Live Web Chat team weekdays between 7am and 11pm.

Read more about Live Web Chat

A typical Customer Experience solution like this requires an investment of around £500 per month

These are just example solutions and we are happy to design a bespoke package to meet your needs.